Analytics for AI Chatbots
Allows businesses to track and evaluate the performance of their chatbots, understand user behavior
How chatbot helps
See exactly how your chatbot performs: what customers ask, how often the bot resolves the issue, and where answers need improving.
Resolution & deflection rates
Track how many conversations the bot closes without an agent, day by day.
Top questions & gaps
Spot trending topics and unanswered questions so you know what content to add next.
CSAT after every chat
Collect quick ratings at the end of conversations and tie them to individual answers.
Why Analytics for AI for your AI chatbot matters
An AI chatbot is never finished on launch day. Customer questions change with new products, seasons and policies, and a chatbot that isn’t measured slowly drifts out of date. Analytics show you exactly how well the chatbot is performing right now, so decisions are based on real conversations rather than guesses.
The same data is valuable beyond support. Marketing teams learn which questions visitors ask before buying, product teams spot confusing features, and leadership sees how many conversations the chatbot resolves without adding staff. A single dashboard turns everyday chats into insight the whole business can use.
Who it's for
Chatbot analytics are for anyone responsible for support quality, from founders running a small store to support leads managing a team. If you want to know whether your chatbot is actually helping, which questions it struggles with and what customers ask most, analytics turn every conversation into something you can act on.
How it works
- Chattbott records each conversation, the answer given and whether the issue was resolved.
- Customers can rate the chat in one tap when it ends.
- The dashboard groups questions by topic and highlights ones the bot couldn’t answer.
- You add or improve content for those gaps and watch resolution rates change week by week.
Tips for getting the most from your chatbot
Pick three numbers and check them every week: resolution rate, top unanswered questions and customer satisfaction. Fixing the most common unanswered question each week is one of the fastest ways to improve a chatbot, because a small number of topics usually drives most of the volume.
Compare results before and after each change. If you rewrite a help article or adjust a greeting, note the date and watch how resolution and satisfaction move over the following week. Over a few months these small, measured improvements add up to a noticeably smarter chatbot.
Key benefits of Analytics for AI
Clear performance tracking
See how many conversations your chatbot handles, how many it resolves and how that changes over time, all in one dashboard.
Content gaps on a plate
Unanswered and low-rated questions are grouped by topic, so you know exactly which help articles to write or update next.
Proof of value
Resolution rates and time saved make it easy to show managers and stakeholders what the AI chatbot is delivering for the business.
Customer insight
Real questions in customers’ own words reveal what confuses them, what they want and what stops them from buying.
Analytics for AI: common questions
Which numbers should I check first?
Start with resolution rate, top unanswered questions and satisfaction scores. Together they show where to improve next.
Can I export the data?
Yes. You can export conversation and performance data for your own reporting.
Get started with Analytics for AI
Chatbot analytics come with every Chattbott plan, with more detailed reporting on Pro and Business. Combine them with AI-powered search and bot-to-human handoff to build a chatbot that gets more accurate and more useful with every conversation.
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