AI Chatbot FAQs: Your Questions Answered
Everything you need to know about AI chatbots, building one for your website, pricing, privacy and how chatbot works.
AI Chatbot Basics
What is an AI chatbot?
An AI chatbot is software that talks with customers in natural language. Chattbott's AI chatbot learns from your website, help centre and documents, understands what people mean, and replies instantly with accurate answers, 24/7.
How do AI chatbots work?
A conversational AI chatbot does three things: it understands the customer's question using natural language processing, finds the right information in your own content, and writes a clear reply. If it isn't confident, it hands the conversation to your team.
What is the difference between a chatbot and an AI agent?
A chatbot answers questions in a conversation. An AI agent can also take actions, such as booking an appointment or updating an order. Chattbott's AI assistant adds these actions within limits you set.
Is a chatbot the same as ChatGPT?
No. ChatGPT is a general AI assistant for personal use. A business chatbot like Chattbott is trained on your own content, lives on your website, follows your handoff rules and reports on customer conversations.
Do AI chatbots make mistakes?
Any AI can occasionally get an answer wrong, which is often called hallucination. Chattbott reduces this by answering only from your content, linking to sources and handing off to a human when it isn't sure.
Setup and Building Your Chatbot
How long does it take to build a chatbot?
Most businesses have a working AI chatbot within an hour. Add your website or documents, test a few questions, customise the widget and publish.
Can I add a chatbot to my website without coding?
Yes. Chattbott is a no-code chatbot builder. Train the chatbot on your content, customise the widget, then paste one line of code into WordPress, Shopify, Webflow, Wix or any custom site.
Can the chatbot learn from my own content?
Yes. You can train your custom AI chatbot on website pages, help articles, FAQs and PDFs. It answers from that knowledge base and can link customers to the page each answer came from.
Which website platforms does Chattbott work with?
The chatbot widget works on WordPress, Shopify, Webflow, Wix and any custom website that lets you add a script to the page footer.
Can I customise how the chatbot looks and sounds?
Yes. You can set the colours, avatar, greeting, tone of voice and launcher position, and choose which pages show the chatbot.
Pricing and Plans
How much does a chatbot cost?
Chattbott starts free. The Starter plan is $0 per month, Pro is $49 per month and Business is $149 per month, with two months free on yearly billing. There are no setup fees and you can cancel any time.
Is there a free AI chatbot plan?
Yes. The free Starter plan includes one AI chatbot for your website, 100 AI conversations a month and training on up to 20 pages, so you can test Chattbott on real customer questions before you upgrade.
Can I change or cancel my plan later?
Yes. You can upgrade, downgrade or cancel at any time. Paid plans are billed in advance and cancellation takes effect at the end of the billing period.
Is an AI chatbot worth paying for?
A paid plan usually pays for itself once the chatbot resolves enough repetitive questions to save your team several hours a week, or once you need human handoff, integrations and analytics.
Features and Use Cases
Can the chatbot hand conversations to a human?
Yes. Chattbott's bot-to-human handoff passes complex or sensitive conversations to your team with the full chat history, so customers never repeat themselves.
Can a chatbot help with lead generation?
Yes. Chattbott can greet visitors on high-intent pages, ask a few qualifying questions and send sales-ready leads to your team or calendar.
Which languages does the chatbot support?
Chattbott understands and replies in many languages, including English, Spanish, French, German, Portuguese, Arabic and Hindi, and detects the customer's language automatically.
Which channels can the chatbot run on?
Besides your website, Chattbott can run the same trained assistant on channels such as Facebook Messenger, Instagram and Slack, managed from one dashboard.
What can a chatbot do for my business?
Common uses include answering FAQs 24/7, onboarding new customers, checking order or booking status, qualifying leads and routing complex issues to the right person.
Privacy and Security
Are chatbot conversations private and secure?
Your conversations and training data belong to you. Chattbott only uses them to run your chatbot, never to train models for other customers, and you can export or delete them at any time.
Does a chatbot store my customers' data?
Chattbott stores conversation history so your team can review chats and improve answers. You decide how long it is kept, and you can export or delete it at any time.
Is it safe to use an AI chatbot on my website?
Yes, when it is set up well. Chattbott answers only from content you approve, lets you choose exactly what it can access, and hands sensitive requests such as billing disputes to your team.
Still have questions?
Our team is happy to help you find the right setup for your business.
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